Welcome to Poison Apple Support FAQ –

we are a small, boutique production company so please be patient with us as we get back to you with inquiries.

What is VOD and how will it work on your site? 

VOD is video on demand, we currently use a 3rd party platform (vimeo) to stream our content for you.  When you purchase one of our titles, you will be sent an email to your inbox with a download link and password.

How can I pay? 

At this point in time we can only accept paypal payments, you are able to safely enter your credit card/ debt card with paypal. It is one of the worlds most trusted online payment providers. If you are unable to provide payment through paypal please contact us and we will see what our other options are.

How long do I have to watch a film after I buy it? 

At this point in time, you are able to stream the film within a week, the password and link can expire after that.

Will the stream work on my device? 

Vimeo will stream on most contemporary tablets/mobile devices and computers. If you have any technical issues please let us know

I bought a film to stream, but the email didn’t arrive 

Make sure you check your spam folder. The email will be coming from sales@poisonappleproductions.com.au and

I checked my spam, still no email

our system is automated, but it can still get help up from time to time if emails or payments don’t go through right away. Not to worry though, please contact our team at sales@poisonappleproductions.com.au and we will hook you up with a working link. Make sure you include your PayPal reference/ transaction number and name so we can match you to your purchase.

Legal bit

Terms of Purchase –

Age. You must be over 18 years of age to access this content, buy entering Poison Apple Productions you are agreeing that you are of legal age in your country of residence.

Return policy. In the advent of a defective product/ stream/ download a refund can be issued within 5 days of purchase.

Capturing of Streams. You may not use our films in conjunction with any stream-ripping, stream capture or similar software to record or create a copy of any Product that is presented to you in streaming format.

Sharing. You may not use our films as part of any service for sharing, lending or multi-person use, or for the purpose of any other institution (including, without limitation, libraries), except as specifically permitted and only in the exact manner specified and enabled by us (for example, through “Social Recommendations”).